SOLUTION IQ BY S UNIVERSE

Your business has a blueprint.Solution IQ makes sure it’s followed.

SUIQ learns how your company is meant to run, connects to NetSuite, Outlook and the tools your team already uses, and tells you what’s wrong, why, and how to fix it.

01BLUEPRINTCapture payment before shipping

!DEVIATION FOUNDOrder #48213 shipped unpaid

03WHYExpired authorization reused

BACK ON BLUEPRINTPayment captured

THE PROBLEM

Your systems hold the answers.No one has time to connect them.

01Issues surface late.Errors show up at month-end close, in a customer complaint, or when a budget is already gone.

02Knowledge lives in people’s heads.How things should work depends on who you ask, and leaves when they do.

03Teams reconcile by hand.People cross-check NetSuite, emails and spreadsheets to find what went wrong.

WHAT SUIQ IS

An AI layer that knows howyour business should run.

SUIQ sits across your systems, not inside just one. It compares what is actually happening against how your company is designed to work, and acts on the gap.

01

It knows your blueprint.

SUIQ is loaded with your validated processes, so it knows what “correct” looks like for your company, not a generic one.

02

It sees across your systems.

Connected through API to NetSuite, Outlook and other supported tools, SUIQ links information no single system shows.

03

You can ask it anything.

Type a question in plain language. SUIQ answers from your processes and live data, and flags issues before you ask.

HOW IT WORKS

From audited process toalways-on intelligence.

OrderApproveInvoice

Baseline agreed

01 · AUDIT

Audit your processes.

Our team maps how work actually gets done, fixes what is broken, and agrees the baseline with you.

YOUR BLUEPRINTValidated

Order to cash

Procure to pay

Month-end close

02 · BLUEPRINT

Load your blueprint.

The validated processes become SUIQ’s reference for how your business should run.

NetSuiteOutlookOther tools

SUIQ · Secure API

03 · CONNECT

Connect your systems.

SUIQ links to NetSuite, Outlook and your other tools through secure API connections.

DETECTOrder shipped unpaid

DIAGNOSEExpired authorization reused

RECOMMENDCapture against current authorization

04 · DETECT, DIAGNOSE, RECOMMEND

Detect, diagnose, recommend.

SUIQ flags where reality drifts from the blueprint, identifies the root cause, and recommends the fix.

LEARNING FROM YOUR TEAMAlways on

Decision recordedPattern learnedRule refined

05 · LEARN

Learn and improve.

SUIQ learns from your team’s decisions and system activity, getting sharper over time.

ASK SU IQ ANYTHING

Ask your operation a question.Get an answer, not a report.

Ask SUIQ

FINANCE LEADWhich approved timesheets haven’t been invoiced yet, and why?

IQSUIQ14 on Project Atlas. Two resources added last week have no billing rate assigned in NetSuite.

PMOAre any projects burning budget faster than plan?

IQSUIQTwo projects are spending ahead of plan. Both have more hours logged than their completed milestones allow.

OPERATIONSWhich purchase approvals are stuck past our 3-day standard?

IQSUIQSix are past the standard. Four are waiting on the same approver.

ACCOUNT MANAGERWhich client emails asked for something no one followed up on?

IQSUIQThree requests from last week have no reply or task linked to them.

CONTROLLERWhere does our month-end close process break most often?

IQSUIQIntercompany reconciliation. It is the step most often reopened after sign-off.

WHAT A FLAG LOOKS LIKE

Not just an alert. A diagnosis.

SUIQFlag · Project Atlas

ISSUE DETECTED14 approved timesheets on Project Atlas were not invoiced. The billing cycle closed 3 days ago.

ROOT CAUSETwo resources added last week have no billing rate assigned in NetSuite.

RECOMMENDED FIXAssign billing rates to both resources, then rerun the invoice batch for the period.

IMPACT$X,XXX in unbilled revenue at risk of slipping to next cycle.

BUILT FOR YOUR TEAM

One source of truthfor every function.

TEAMWHAT SUIQ DOES FOR THEM

FinanceCatches billing gaps, unreconciled entries and control breaks before close

Operations and PMOFlags projects drifting from plan, budget or timeline, with evidence

LeadershipAnswers “where are we and what’s at risk” without waiting for reports

People and HRSurfaces capacity, utilization and process bottlenecks

YOU STAY IN CONTROL

SUIQ recommends.Your team decides.

Human approval on every fixSUIQ suggests resolutions; nothing changes without your team’s action.

Role-based accessConfirm users see only the data their role allows.

Secure connectionsConfirm hosting, data handling and security standards.

YOUR EXISTING SYSTEMS

Works with your operating environment.

NetSuite CRM Ecommerce SUIQ Payments Logistics Support

START WITH READINESS

Every SUIQ deploymentstarts with knowinghow you work.

Our AI Readiness Assessment maps your current processes, finds where they break, and builds the baseline SUIQ runs on. The findings are valuable on their own, even before SUIQ goes live.

WHAT YOU GET

Current-state process maps across your key workflows

Gaps, inefficiencies and control weaknesses, prioritized by impact

A validated process blueprint

Automation and AI opportunities ranked by value

A SUIQ deployment plan

MORE FROM S UNIVERSE SUIQ is backed by the S Universe team.

Explore our services

NetSuite implementation and optimizationProcess design and controlsPMO and delivery governanceAI and automation

FAQ

Questions,answered.

Why do we need an audit first?

SUIQ judges what is wrong by comparing against your blueprint. If the baseline is flawed, the results will be too. The audit makes sure SUIQ learns the right way to run your business.

Does SUIQ change anything in our systems?

No. SUIQ identifies issues and recommends fixes. Your team decides and acts.

Can Solutions IQ work with our existing business systems?

Yes. Solutions IQ is designed to work with your existing business environment, bringing together information from different systems to provide actionable insights, improve visibility, and support better business decisions.

Solutions IQ can operate as a standalone solution or alongside SU AI OS, depending on your organization's needs. Integration requirements are assessed based on your existing systems and business workflows.

How is this different from a general AI assistant?

General assistants know the internet. SUIQ knows your processes and your live data, so it can tell you what is wrong in your business specifically.

What happens when our processes change?

Update the blueprint and SUIQ adjusts. It also learns from how your team works over time.

How long does setup take?

Typically 2–3 months, from the AI Readiness Assessment through deployment.

Find out what your systems aren't telling you

See how Solution IQ can help your team investigate faster, resolve with control, and verify the outcome.